Customer Success Specialist

SalesScreen was founded in 2011 and has rapidly grown into a profitable product company with more than 40 employees globally developing and operating the best product in our niche. We have the leading motivation software on the market, and we only hire the best. In the course of the last couple of years, we have opened new offices and welcomed new teammates in Scandinavia, USA, and Singapore.

SalesScreen is now used by thousands of top-teams all around the world, and our portfolio includes large, well-known brands from all over the world.

Our ambition is to become the #1 sales gamification software platform worldwide. Have you got what it takes to join our team?

SalesScreen was founded in 2011 and has rapidly grown into a profitable product company with more than 40 employees globally developing and operating the best product in our niche. We have the leading motivation software on the market, and we only hire the best. In the course of the last couple of years, we have opened new offices and welcomed new teammates in Scandinavia, USA, and Singapore.

SalesScreen is now used by thousands of top-teams all around the world, and our portfolio includes large, well-known brands from all over the world.

Our ambition is to become the #1 sales culture transformation software platform worldwide. Have you got what it takes to join our team?

What you'll do

  • Understand the customers business objectives, strategies, operational sensitivities and technical capabilities - become an extension of their team
  • Work along side a Customer Success Manager as the key point of contact to ensure overall customer adoption and satisfaction this includes onboarding, expansions, and renewals
  • Support Customer Success Managers and own day-to-day tasks for customers. This includes joining status calls, proactively communicating on results, assets and achievements to customers, helping CSMs with any program/creative ideas to make recommendations on, triaging customer issues, and generating reports as needed.
  • Improving the customer experience. The Customer Success Specialist will work very closely with the Customer Success, Sales, Support, and Sales Engineers teams to ensure that key results are completed on time and with the highest quality.
  • Respond to and resolve customer issues through different channels
  • Generate ideas for new use cases by maintaining a deep understanding our products and industry knowledge
  • Own training, demos, and business review presentations to customers using value and data to guide your story and strategy
  • Understand product wants and needs from our customers and translate those into suggestions cross functionally to the Sales and R&D Team


Who you are

  • 1-3 years of SaaS Customer Support, Customer Success or Account Management experience
  • Excellent writer and communicator with strong presentation skills via phone, online and in-person
  • Willing to take initiative individually and within a team
  • Customer service skills with ability to investigate and take action to meet future and current client goals
  • Passionate about your customer's success
  • Fluent in Swedish and English 

What you'll like about SalesScreen

  • Competitive compensation
  • Flexible work hours and options for remote work
  • Generous commissions
  • Equity program
  • 5 weeks of vacation as well as Christmas Eve, New Year's Eve and Easter Eve
  • 5% pension plan
  • Yearly summer & winter company retreats
  • Gym membership or subsidized sport activities
  • Travel insurance for you and your family
  • Priority treatment insurance
  • Social gatherings
  • A dedicated and playful company culture


Come work with us
At SalesScreen, we are one a mission to help our customers, sales teams around the world to unleash their full potential, and we need your help to do that. Are you talented, brave, dedicated and playful? If so; you might be the person we need. If you are looking for a company that has a strong company culture that is human, inclusive and friendly; we might be the company for you.

Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Arenavägen 41
121 77 Johanneshov Directions View page

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